RETURNS/EXCHANGE POLICY

  1. We offer 7 days of hassle-free returns & exchanges from the date of delivery and a further 5-7 days for the returned product(s) to reach us.
  2. Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to the service availability in your area pin code.
  3. For COD orders, a store credit will be provided within 1-2 working days from the day of return pickup on your registered email address/contact number. Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund will not be provided.
  4. Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUNDS / BANK TRANSFERS ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE. 
  5. Shipping Charges are Non-Refundable
  6. You can get in touch with us about any issues at our customer support portal or drop us a line at arzanclothingindia@gmail.com and we will be happy to help. All queries will be solved between
  7. Monday-Saturday, 10 am-6 pm. All pending queries will be solved on priority the next day. 
  8. Please note that we do not solve customer queries on WhatsApp. 
  9. Cancellations will only be possible till the order has not been dispatched from our warehouse. 
  10. To maintain strict hygiene standards of our products, we do not accept returns on certain product categories, including but not limited to accessories, masks, boxers, briefs, trunks and perfumes. ARZAN may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

REFUNDS FOR FREE PRODUCT DEALS:

Any items purchased during a Sale (Buy 1 Get 1 Free) or any such promotions where in free products are included, such orders will not be eligible for any returns.

SELF-SHIPPING OF ORDERS FOR RETURNS:

  • In case your pincode is non-serviceable for a reverse pick up, you’ll have to courier the product(s) to the following address/347 Radhagram near Geeta Gas Godam Manjutandan Dhall Thakurganj Lucknow 226003.
  • Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number are mentioned on the packaging. All items must be in unused condition with all original tags attached and packaging intact.

PLEASE NOTE: We request that you do not use The Professional Couriers for self return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.

TERMS AND CONDITIONS

  • Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.
  • If you have received an SMS or EMAIL of an order delivered status and if it’s not received by you, please email or contact us within 24 hours.email: arzanclothingindia@gmail.com
  • The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.
  • In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via our mail at arzanclothingindia@gmail.com with details of the product and its damage within 1 day of receiving the products; whereon, the customer will receive instructions from us.
  • Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period of time. We aim to process the refund as soon as possible and, in any case, within 30 working days from the day, we confirm to the customer via e-mail that they are entitled to a refund.

CANCELLATION POLICY

At Arzan, we strive to provide our customers with the best shopping experience possible. We understand that sometimes plans change, which is why we offer a flexible cancellation policy. If you need to cancel your order, please review the following guidelines:

  • Cancellation Period: You may cancel your order within 48 hours of placing it. After this period, orders cannot be canceled as they may have already been processed for shipment.
  • Cancellation Process: To cancel your order, please contact our customer support team via email or phone within the specified timeframe. Provide your order number and reason for cancellation to expedite the process.
  • Refund Process: Upon successful cancellation within the stipulated timeframe, we will initiate a refund to your original payment method. Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your financial institution.
  • Exceptions: Customized or made-to-order items may not be eligible for cancellation once production has begun. Additionally, clearance or final sale items are not eligible for cancellation.
  • Modification: If you wish to modify your order instead of canceling it entirely, please contact us as soon as possible. We will do our best to accommodate your request, depending on the status of your order.
  • Communication: We value transparency and communication. If there are any issues or delays with your cancellation request, we will notify you promptly and work to resolve them to your satisfaction.
  • Policy Updates: This cancellation policy is subject to change at any time. Please refer to our website or contact customer support for the most up-to-date information.

Thank you for choosing Arzan. If you have any questions or concerns regarding our cancellation policy, please don’t hesitate to reach out to us. We’re here to help!